Privacy Policy

Introduction

Welcome to Oiko. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username or similar identifier
• Contact Data: Email address, telephone number, billing and delivery addresses
• Transaction Data: Details about payments and products you have purchased from us
• Technical Data: IP address, browser type and version, device information
• Profile Data: Your preferences, feedback, and survey responses
• Usage Data: Information about how you use our website and products

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your orders including managing payments and collecting money owed
• To manage our relationship with you including notifying you about changes to our terms or privacy policy
• To enable you to participate in our rewards program and promotions
• To deliver relevant website content and advertisements to you
• To use data analytics to improve our website, products, marketing, customer relationships and experiences

Try Before You Buy Program

When you participate in our Try Before You Buy program, we collect:

• Your delivery address and contact information
• Product preferences and sizing information
• Trial agreement acceptance data
• Return condition documentation

This information is used solely to facilitate the trial program and ensure compliance with program terms.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Cookies are stored locally on your device and include:

• Shopping cart data
• Wishlist preferences
• Reward points and fragment tracking
• User preferences and settings

Third-Party Links

This website may include links to third-party websites, plug-ins and applications (such as Instagram and WhatsApp). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.